If you aren’t 100% happy with your purchase, we will happily exchange for a different size or different product. You may also leave a credit note at our store to purchase something else a future date. We do not offer refunds for change of mind or incorrect purchases. Please simply return your item in perfect/original condition with tags attached and note the packaging/box must also be in original condition as this is part of the product. Please ensure you include your contact details and proof of purchase. Also please note boots must be tried on in a carpeted area as any scuff marks on leather or marks on sole will deem them un-returnable. All refunds will be returned using the original tender.
Unfortunately, we cannot accept change of mind returns on sale items.
We make every effort to process same day shipping, however, please allow 1-2 days for processing for all orders. Shipping times vary depending on your location and Coronavirus is slowing delivery slightly in some areas.
Thomas Cook Hat Size Guide
Thomas Cook Footwear Size Guide
Thomas Cook Womens
Thomas Cook Mens Size Guide
Thomas Cook Kids Size Guide
Payment & Security
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