What is HoofPRIME?

HoofPRIME is a dressing formulated to penetrate the hoof wall and provide nourishment to the inner and outer structures of the hoof wall, ensuring that strength and flexibility are maintained.

When do they need it?

HoofPRIME is beneficial for hoof health year-round.

Spring/Summer

During the hot, dry conditions of summer, the hoof has the task of cushioning the impact of a moving 500kg horse. A combination of hard, unyielding surfaces and brittle hooves provides a recipe for subsequent hoof damage and potential lameness. Hooves that are not maintained properly can dry out and lose flexibility, as well as become prone to conditions such as contracted heels, navicular syndrome (continual impact of the toe on hard surfaces) and sand cracks.

Autumn/Winter

Autumn and Winter are arguably the harshest times of the year for many reasons – temperature variations, wet weather, muddy conditions, less sunlight, no time. We all know the hassles of living in cold, wet weather. While we tend to focus on protecting our horses’ bodies with multiple layers of rugs, the hooves bear the brunt of harsh winter conditions. The hooves may absorb more water and become soft/pliable. This provides an opportunity for organisms to break through the protective barrier of the hoof wall and result in infection.

Features & Benefits

• Strengthens protects and nourishes the hoof wall.
• Anti-bacterial and anti-fungal properties to reduce the risk of infection.
• Wet conditions – HoofPRIME acts as a moisture barrier and prevents the hoof from becoming soft.
• Dry conditions – the ingredients in HoofPRIME nourish the hoof to maintain strength and flexibility for shock absorption.
• HoofPRIME can be used to treat thrush and provide protection after shoeing.
• Only need to apply every second day.

Returns

2. Return for Refund or Exchange

DOWNLOAD OUR RETURN FORM

2.1 (a) We DO NOT offer REFUNDS. We also DO NOT offer exchanges or refunds on SALE ITEMS. 

Please note that all veterinary products purchased from Gympie Saddleworld are non-returnable. Once these items leave our store, we cannot guarantee the conditions they have been stored in, such as temperature, humidity, or exposure to elements, which can affect their efficiency and safety. To ensure the health and well-being of your animals, we have a strict policy of no returns on vet products due to these uncontrollable factors. If you have any concerns regarding the product's condition upon receipt, please contact us immediately at 07 5482 2320 or via email at info@gympiesaddleworld.com.au before use.

2.1 (c) Return Authorisation:

If you need to return goods to us, please contact us by phone or email to obtain a returns authorisation within thirty (30) days of receipt of your product. Please note that we do not accept returns after this 30-day period.

2.2 Contact Details

Please use the following contact details to initiate a return:

Gympie Saddleworld & Country Clothing
Returns
107 River Rd
GYMPIE QLD 4570

Phone: 07 5482 2320
Email: info@gympiesaddleworld.com.au

2.4 Any products purchased cannot be returned, exchanged, or replaced simply because you have changed your mind.

2.5 Our returns policy conforms with the regulations of the Office of Consumer Affairs Queensland.

2.6 Goods damaged in transit or due to faulty manufacture, subject to clause 13.6 should be returned for our inspection.

2.7 Replacement goods cannot be sent until we have received the returned goods.

2.8 We will refund any postage costs incurred in returning faulty goods.

2.9 Subject to clause 13.6 we will gladly refund your purchase if the goods supplied are faulty and we are unable to repair or find a replacement.

2.10 Any refund we provide will be made using the same payment method as used to purchase the goods.

3. Exchange of products

3.1 Gympie Saddleworld & Country Clothing will only accept goods for exchange when the goods are returned in unused condition with all tags and labels attached. The customer is responsible for the postage costs both ways if the product chosen needs to be exchanged. 

3.2 All exchanges will be charged at the usual postage rate when returned to you.

3.3 We do not accept any responsibility for goods lost in return transit.

3.3 We DO NOT offer REFUNDS. We also DO NOT offer exchanges or refunds on SALE ITEMS.