Customer Service

Hello! Here at Gympie Saddleworld & Country Clothing we value our customers and offer you various means to contact us.  Phone, email, Facebook messenger are three easy ways to ask the questions you need at the time. We are a bricks and mortar store too making online transactions easy as we have so much stock and our store is open 7 days a week. 

PHONE: 07 5482 2320

EMAIL: info@gympiesaddleworld.com.au

FACEBOOK: @gympiesaddleworldandcountryclothing

FAQ's

PRIVACY

We take your privacy seriously and will never disclose your personal information to any third party. Please see our privacy policy for more information. The information you give us is stored securely using high-level SSL encryption technology which is the most advanced security software currently available for online transactions. We do not store credit card numbers, they are encrypted. 

DELIVERY AND TRACKING

After you place your order, we will send you a notification with a tracking number which you can use to track via Australia Post. The majority of our orders are sent via Australia Post, however, we may choose to send large bulky items via Star Track, which we will also provide a tracking number.  

CAN I EXCHANGE ITEMS?

Yes you certainly can. We happily exchange items if they are the wrong size and will provide the replacement item as soon as we can after you return the original product in its new condition and in original packaging. Please include all your contact details and information in regards to what you would like as a replacement item and return to: 

Gympie Saddleworld & Country Clothing

107 River Rd

GYMPIE QLD 4570

07 5482 2320

info@gympiesaddleworld.com.au

CAN I GET A REFUND?

Please see our refund policy for more information. We do not offer refunds for simply changing your mind or choosing the wrong size. We will go out of our way to help you find the right size or product.   

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept VISA, Mastercard, Afterpay, Zipmoney and Paypal.

MY ORDER WAS CONFIRMED BUT I HAVE BEEN CONTACTED AS MY ITEMS IS OUT OF STOCK. WHY?

Occasionally as we fulfill orders, items may be damaged or missing and we only realise at the time we pick your order. This doesnt happen very often, however, if it does we will contact you to arrange a replacement item or a refund.