Shipping & Returns

Shipping Policies for Gympie Saddleworld & Country

1. Click and Click

• Qualification:Free click and collect for orders equal to customers based in the Queensland state of Australia. If order is outside of the Queensland state then Click and Collect is not valid.
• Processing:Same-day processing and ready for click and collect on the same business day (Mon-Fri).
• Transit Time:Click and collect with no transit time.
• Location:Available for click and collect in Queensland only.

2. Express Shipping

• Cost: $30.00 AUD.
• Processing: Process and dispatch the same business day (Mon-Fri).
• Transit Time: Express delivery in 2 to 3 business days (Mon-Fri).
• Warning: (i) Express shipping is not guaranteed when dispatching items to the Northern Territory and Western Australia.

3. Free Shipping

• Qualification: Free shipping for orders equal to $150.00 AUD or over $150.00 AUD. If Order below $150.00 AUD, you have to pay a shipping charge of $14.95 AUD.
• Processing: Process and dispatch in 1 to 2 business days (Mon-Fri).
• Transit Time: Free delivery in 3 to 5 business days (Mon-Fri).

4. Heavy Shipping
   • Heavy Shipping (3kg and up)
   • Cost: $35.00 AUD.
   • Processing: Process and dispatch the same business day (Mon-Fri).
   • Transit Time: Delivery typically in 2 to 5 business days (Mon-Fri).

5. Standard Shipping

• Qualification: Standard shipping for orders between $0.00 to $149.98 AUD. If Order below $150.00 AUD, you have to pay a shipping charge of $14.95 AUD.
• Cost: $14.95 AUD.
• Processing: Process and dispatch in 1 to 2 business days (Mon-Fri).
• Transit Time: Free delivery in 5 to 8 business days (Mon-Fri).

Additional Information:

• Deliveries to the Northern Territory, Western Australia, and sometimes South Australia may take longer.
• Express Shipping is not guaranteed when dispatching items to the Northern Territory and Western Australia.
• All orders are packed with tracking.

You acknowledge and agree that, notwithstanding anything else in this clause:

(a) Whilst all attempts are made to have your goods to you as soon as possible, Gympie Saddleworld & Country Clothing cannot guarantee that delivery will occur within a specified time.

(b) Gympie Saddleworld & Country Clothing will endeavor to dispatch orders within 1-2 business days (excluding public holidays) after payment has been accepted and cleared, subject to stock availability;

(c) Gympie Saddleworld & Country Clothing will accept orders from within Australia and also outside Australia.

(d) Delivery time frames may change from time to time due to unforeseen circumstances and Gympie Saddleworld & Country Clothing will not be liable or responsible for in the event of any delay; and

(e) Gympie Saddleworld & Country Clothing is not liable with respect to any loss, damage, costs, expense, or injury you or any third party suffers as a result of any change in delivery times or delay in delivery.

4. An appropriate person must be present to accept the delivery of your order, you may appoint a representative to do so in your place, in which any such representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that Gympie Saddleworld & Country Clothing will be entitled to rely on the representatives instructions as if they were your own.

5. On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, together with photo identification or proof of age. In the event that this clause is not complied with or no one is available to accept delivery then the Delivery Agent reserves the right to refuse to complete delivery, in which the Delivery Agent may elect to leave a calling card for collection from a local Australia Post office. Where redelivery is required for any reason whatsoever then you may be required to pay an associated fee for redelivery.

6. Insurance and express delivery is not available in respect of your order unless specifically requested

2. Return for Refund or Exchange

DOWNLOAD OUR RETURN FORM

2.1 (a) We DO NOT offer REFUNDS. We also DO NOT offer exchanges or refunds on SALE ITEMS. 

Please note that all veterinary products purchased from Gympie Saddleworld are non-returnable. Once these items leave our store, we cannot guarantee the conditions they have been stored in, such as temperature, humidity, or exposure to elements, which can affect their efficiency and safety. To ensure the health and well-being of your animals, we have a strict policy of no returns on vet products due to these uncontrollable factors. If you have any concerns regarding the product's condition upon receipt, please contact us immediately at 07 5482 2320 or via email at info@gympiesaddleworld.com.au before use.

2.1 (c) Return Authorisation:

If you need to return goods to us, please contact us by phone or email to obtain a returns authorisation within thirty (30) days of receipt of your product. Please note that we do not accept returns after this 30-day period.

2.2 Contact Details

Please use the following contact details to initiate a return:

Gympie Saddleworld & Country Clothing
Returns
107 River Rd
GYMPIE QLD 4570

Phone: 07 5482 2320
Email: info@gympiesaddleworld.com.au

2.4 Any products purchased cannot be returned, exchanged or replaced simply because you have changed your mind.

2.5 Our returns policy conforms with the regulations of the office of Consumer Affairs Queensland.

2.6 Goods damaged in transit or due to faulty manufacture, subject to clause 13.6 should be returned for our inspection.

2.7 Replacement goods cannot be sent until we have received the returned goods.

2.8 We will refund any postage costs incurred in returning faulty goods.

2.9 Subject to clause 13.6 we will gladly refund your purchase if the goods supplied are faulty and we are unable to repair or find a replacement.

2.10 Any refund we provide will be made using the same payment method as used to purchase the goods.

3. Exchange of products

3.1 Gympie Saddleworld & Country Clothing will only accept goods for exchange when the goods are returned in unused condition with all tags and labels attached. The customer is responsible for the postage costs both ways if the product chosen needs to be exchanged. 

3.2 All exchanges will be charged at the usual postage rate when returned to you.

3.3 We do not accept any responsibility for goods lost in return transit.

3.3 We DO NOT offer REFUNDS. We also DO NOT offer exchanges or refunds on SALE ITEMS.